Terms and Conditions
Terms of Website Use
Essence Healthcare maintains physical, electronic, and procedural safeguards that comply with federal standards. Additionally, Essence Healthcare takes reasonable precautions to protect user information from unauthorized use or alteration. All data, correspondence, and responses that the user of the website provides will be handled confidentially, both online and offline. To protect from unauthorized access, data that you provide is safeguarded behind a secure firewall. Please note, users should be aware that there is always a risk in sending information over the Internet and data transmitted by e-mail is vulnerable to security breaches.
When you access Essence Healthcare’s website, we do not require you to register or otherwise provide any personal information, such as your name, social security number, or e-mail address. We may, however, monitor and record your usage of our website during your visit. We collect this information and use it to help make the website more consumer-friendly and efficient. Essence Healthcare uses “cookie” technology to gather non-personal information. A “cookie” is a piece of data that a website can send to your browser while you are using the website. A cookie is not a computer program – it cannot read data from your computer, perform any action on your data, or embed commands in your computer. Cookies can keep track of which pages are used, the frequency they are used, and to enable certain features on this website. You may disable these cookies at any time by adjusting your browser preferences on your computer.
Informational Purposes Only
Essence Healthcare provides the information contained within this website for informational purposes only. No warranty is made that the information provided is error-free. The information contained within the web pages may be, at any time, outdated and may include inaccuracies and/or errors. Visitors should not construe this information as an offer for medical services or as advice on medical treatments. The information presented is general in nature and is not a substitute for professional health care. Consult a physician or other qualified health care professional before making health related decisions. The information presented by this website describes the products and services offered by Essence Healthcare. Some specific information may be provided but, overall, the information presented may not contain all the applicable terms, conditions, limitations, or exclusions necessary to fully describe the products and services.
Claims, Benefits and Medical Management
The information provided with our website does not represent a guarantee of coverage or specific payment. All health plan benefits are subject to the terms, conditions and limitations of the specific policy issued, including, but not limited to, eligibility, pre-certification, exclusions and limitations, and medically necessity requirements. For further information on a policy and its limitations, please contact our Customer Service Department.
Links to Other Sites
Notification of Changes
The materials, information and services provided on this website are provided “as is,” without any warranty of any kind, either expressed or implied, including, but not limited to, an implied warranty of merchantability, fitness of a particular purpose or infringement. There is no warranty that use of the website will be error-free or that it will not interfere with your use and enjoyment of other information or services.
If you have any questions concerning your right to the privacy and confidentiality of your personal information and data that has been entrusted to Essence Healthcare, please contact the Customer Service Department at the phone number on the back of your ID Card or as indicated on the website. For specific inquiries about Essence Healthcare’s Privacy Statement or Notice of Privacy Practices, please direct them to: HIPAA Privacy Officer 13900 Riverport Dr Maryland Heights, MO 63043 Local: 314-209-2700 (TTY: 711) Toll Free: 1-866-597-9560 (TTY: 711) Email: firstname.lastname@example.org