Privacy Policy
Website Privacy Statement
At Essence Healthcare, we know privacy is important to you. Privacy is one of your rights as a consumer as well as an Essence Healthcare member. Please review the following statement, which explains what data we collect, how we use the personal information you provide, and how we ensure that information is kept secure. This Privacy Statement lets you know how we handle the information collected through your use of this website. This policy does not apply to information collected through other means, although that information may be protected by other privacy policies.
Personal information means data that is unique to an individual, such as name, address, social security number, or telephone number. We will not sell, license, transmit or disclose personal information, outside of Essence Healthcare and its affiliates, unless it is expressly authorized by you, necessary to enable our contractors or agents to perform certain functions for us, or required or permitted by law.
Cookies
When you access Essence Healthcare’s website, we do not require you to register or otherwise provide any personal information, such as your name, social security number, or email address. We may, however, monitor and record your usage of our website during your visit. We collect this information and use it to help make the website more consumer-friendly and efficient.
Essence Healthcare uses “cookie” technology to gather non-personal information. A “cookie” is a piece of data that a website can send to your browser while you are using the website. A cookie is not a computer program; it cannot read data from your computer, perform any action on your data, or embed commands in your computer. Cookies can keep track of which pages are used, the frequency they are used, and enable certain features on this website. You may disable these cookies at any time by adjusting your browser preferences on your computer.
Personal Information
If you provide us with personal information on this website, we may use your personal information for a number of purposes, such as verifying your identity, responding to a request from you, processing an application as requested by you, conducting our business and complying with applicable laws.
Security
Essence Healthcare maintains physical, electronic, and procedural safeguards that comply with federal standards. Additionally, Essence Healthcare takes reasonable precautions to protect personal information from unauthorized use or alteration. All data, correspondence, and responses that the user of the website provides will be handled confidentially—both online and offline. To protect from unauthorized access, a secure infrastructure utilizing a defense in-depth strategy is used to safeguard the data that you provide. Please note, users should be aware that there is always a risk in sending information over the internet and data transmitted by email is vulnerable to security breaches.
Notice of Privacy Practices for Protected Health Information
If you are using this website to enroll in Essence Healthcare or to access information and services related to your membership with Essence Healthcare, the Notice of Privacy Practices will give you specific information and details about how we can use and disclose your protected health information and financial information when administering your benefits. The Notice of Privacy Practices will also explain all the rights you have concerning the privacy of your health information and how you can exercise those rights. The Notice of Privacy Practices is available by clicking the link below.
Notice of Privacy Practices (Last Updated: 10/1/2022)
Terms of Use
By accessing and using this website, you acknowledge that you have read, understand, and agree to be bound by these terms and conditions of use, and that you will comply with all applicable laws and regulations. Use of this website is at your own risk and discretion. As used herein, “Company,” “we,” or “our” refers to Essence Healthcare and its affiliate entities.
Company reserves the right at its discretion to modify the Terms and Conditions and Website Privacy Policy from time to time. Your continued use of the website after any such modifications shall constitute your agreement to be bound by any such changes. Company may modify, suspend, or discontinue all or any portion of its website without notice or liability.
Informational Purposes Only
Company provides the information contained within this website for informational purposes only. No warranty is made that the information provided is error free. The information contained within the web pages may be, at any time, outdated and may include inaccuracies and/or errors
Visitors should not construe this information as an offer for medical services or as advice on medical treatments. The information presented is general in nature and is not a substitute for professional healthcare. Consult a physician or other qualified healthcare professional before making health-related decisions.
The information presented by this website describes the products and services offered by Company. Some specific information may be provided but, overall, the information presented may not contain all the applicable terms, conditions, limitations, or exclusions necessary to fully describe the products and services.
Claims, Benefits, and Medical Management
The information provided with our website does not represent a guarantee of coverage or specific payment. All health plan benefits are subject to the terms, conditions and limitations of the specific policy issued, including, but not limited to, eligibility, precertification, exclusions and limitations, and medical necessity requirements. For further information on a policy and its limitations, please contact Customer Service.
Links to Other Sites
This website may provide links or references to other sites. These links are provided for your convenience, and Company is not responsible for the content of these other sites, does not make any representations or give any warranties with respect to any information contained in or at these other sites, and shall not be liable for any damages or injury arising from the content of these other sites. Company reserves the right to terminate any link at any time.
When leaving Company’s website to visit another website, we recommend that you review that third party’s terms and conditions and privacy policy.
Notification of Changes
Company reserves the right to change the content within the website and within the Website Privacy Statement and Terms of Use at any time—without notice.
No Warranty
The materials, information, and services provided on this website as provided “as is” without any warranty of any kind, either express or implied, including, but not limited to, an implied warranty of merchantability, fitness for a particular purpose, or infringement. There is no warranty that use of this website will be error free or that it will not interfere with your use and enjoyment of other information or services.
Intellectual Property
The website and its entire contents (including but not limited to all information, software, text, images, video, and audio) and other intellectual property (including trademarks, service marks and copyrights) on this website are owned by Company, its licensors, or other providers of such material and are protected by intellectual property laws. You may not use Company logos, trademarks, service marks or copyrights without the prior written permission of Company. You may use the website and its contents solely for your personal, non-commercial use and no ownership interest is transferred to you by virtue of making the website or any intellectual property on the website available.
Contact Information
If you have any questions concerning the Privacy Statement or Terms of Use, please direct them to:
Privacy Office
13900 Riverport Drive
Maryland Heights, MO 63043
Email: compliance@essencehealthcare.com