Contact Us

Member/Customer Service

Customer Service
Toll Free: 1-866-597-9560 (TTY: 711)
Fax: 1-888-480-2577

customerservice@essencehealthcare.com

Non-Member/Enrollment
Toll Free: 1-866-509-5398 (TTY: 711)

Company Headquarters
Essence Healthcare
13900 Riverport Drive
St. Louis, MO 63043

Telephone lines are open 8 a.m. to 8 p.m., seven days a week. You may reach a messaging service on weekends
from April 1 to September 30 and holidays. Please leave a message, and your call will be returned the next business day.

Compliance, Ethics & Fraud Hotline

1-800-450-0068 or online at https://report.syntrio.com/lumeris
To report any incident of non-compliance, ethics, or fraud, waste, or abuse related to Essence Healthcare.
Available 24/7. You may report anonymously if desired.

Mailing address and fax number for written customer service, appeals and grievance requests:

Essence Healthcare
PO Box 5907
Troy, MI 48007

Fax: 1-888-480-2577 (customer service, and claims)
Fax: 1-877-770-6440 (appeals)
Fax: 1-855-964-0566 (grievance requests)

Please note that our main customer service number (above) is the designated number for submitting oral
requests.