Customer Service – MO/IL
Toll Free: 1-866-597-9560 (TTY: 711)*
Local: 314-209-2700 (TTY: 711)*
Fax: 1-888-480-2577

Customer Service – CA
Toll Free: 1-855-996-8422 (TTY: 711)*
Fax: 1-833-407-0025

customerservice@essencehealthcare.com

Non-Member/Enrollment
Toll Free: 1-866-509-5398 (TTY: 711)*

Company Headquarters
Essence Healthcare
13900 Riverport Drive
Maryland Heights, MO 63043

California Address
P.O. Box 5904
Troy, MI 48007

Springfield Office
CoxHealth MedicarePlus
3300 S. National Avenue, Suite 100
Springfield, MO 65807

Telephone lines are open 8 a.m. to 8 p.m., seven days a week. You may reach a messaging service on weekends from April 1 to September 30 and holidays. Please leave a message, and your call will be returned the next business day.*

Mailing address and fax number for written customer service, appeals and grievance requests:

Essence Healthcare (MO/IL)
PO Box 5907
Troy, MI 48007
Essence Healthcare (CA)
P.O. Box 5904
Troy, MI 48007

Fax: 1-888-480-2577 (MO/IL customer service, and claims)
Fax: 314-770-6024 (MO/IL appeals)
Fax: 1-833-407-0025 (CA customer service, and claims)
Fax: 1-833-955-2442 (CA appeals)
Fax: 1-855-964-0566 (grievance requests)

*Please note that our main customer service number (above) is the designated number for submitting oral requests.

Ready to get the all-in-one coverage of an Essence Healthcare plan?

We make it easy for you to get the information you need, when and how you need it.

Request your FREE Information Kit

Download your FREE Medicare Advantage info kit or request a copy by mail.

Schedule a one-on-one consultation

Get all your questions answered in a one-on-one appointment with a licensed Medicare advisor.

Attend a Medicare Seminar

Learn more about Essence Healthcare plans at one of our FREE local or online Medicare seminars.

Talk with a licensed Medicare advisor

Call anytime to discuss your options with a local, licensed Essence Healthcare advisor.