Member/Customer Service

Customer Service
Toll Free: 1-866-597-9560 (TTY: 711)*
Fax: 1-888-480-2577

Toll Free: 1-866-509-5398 (TTY: 711)*

Company Headquarters
Essence Healthcare
13900 Riverport Drive
St. Louis, MO 63043

Telephone lines are open 8 a.m. to 8 p.m., seven days a week. You may reach a messaging service on weekends from April 1 to September 30 and holidays. Please leave a message, and your call will be returned the next business day.*

Mailing address and fax number for written customer service, appeals and grievance requests:

Essence Healthcare
PO Box 5907
Troy, MI 48007

Fax: 1-888-480-2577 (customer service, and claims)
Fax: 1-877-770-6440 (appeals)
Fax: 1-855-964-0566 (grievance requests)

*Please note that our main customer service number (above) is the designated number for submitting oral requests.

Want to learn more about your options?

Request FREE Information

Download your FREE Medicare Advantage Information Kit or request a copy by mail.

Make an appointment

Get all of your questions answered in a meeting with a local, licensed Essence Healthcare advisor.

Attend a Medicare seminar

Learn more about Essence plans at one of our FREE local or online Medicare seminars.

Talk with a licensed Medicare advisor

Call to discuss your plan options with a licensed Essence Healthcare advisor.