Enroll in an Essence Healthcare Plan

Ready to become a member?

Enrolling with Essence is quick and easy. Whether you prefer to enroll online, over the phone, by mail or in person, our licensed Medicare advisors are here to help you every step of the way.

For assistance with enrollment, call 1-866-509-5398 (TTY: 711), seven days a week from 8 a.m. until 8 p.m.†

Enrollment Your Way

Make a selection below to get started today.

Enroll Online

You can enroll right away by using our secure online enrollment system. It’s very easy to use, and it will walk you through the process step by step. It takes 5 to 10 minutes to complete. Once you submit the electronic enrollment form, you’ll be submitting an official application to join an Essence plan.

Enroll Over the Phone

Enrolling over the phone is quick and easy and takes just a few minutes. Call us toll free at 1-866-509-5398 (TTY: 711) and one of our Medicare experts will be happy to guide you through the enrollment process and answer any questions you may have. Telephone lines are open 8 a.m. to 8 p.m., seven days a week. You may receive a messaging service on weekends from April 1 through September 30 and holidays. Please leave a message, and your call will be returned the next business day.

1-866-509-5398 (TTY: 711)

Enroll By Mail

You can request a free Information Kit that provides you with more details about our plans and includes easy-to-follow instructions on how to enroll. You can also download an enrollment form using the link below. Once you complete the enrollment form, you can return it via the postage-paid envelope included with the Information Kit or mail it to the address listed on the last page of the form.

Enroll In Person

We are happy to send a plan representative to your home or other location of your choice to answer any questions you may have. Understand that you are not obligated in any way to enroll when meeting with one of our representatives. Please call us toll free at 1-866-509-5398 (TTY: 711) to make an appointment. Telephone lines are open 8 a.m. to 8 p.m., 7 days a week. You may receive a messaging service on weekends from April 1 through September 30 and holidays. Please leave a message, and your call will be returned the next business day.

Our Service Area

Greater St. Louis Area

The following plans are included in St. Louis City, and the Missouri counties of Crawford, Franklin, Gasconade, Jefferson, Lincoln, Montgomery, St. Charles, St. Louis, Warren, and Washington, and the Illinois counties of Bond, Clinton, Jersey, Macoupin, Madison, Monroe, and St. Clair. HMO plans also include the Illinois counties of Calhoun, Montgomery, and Washington.

  • Essence Advantage® (HMO)
  • Essence Advantage Select® (HMO)
  • Essence Advantage Plus® (HMO)
  • Essence Advantage Choice® (PPO)
  • Essence Advantage Premier Plus® (PPO)

Greater Chicago Area

The following plans are included in the Illinois counties of Cook, DuPage and Will. HMO plan also includes the Illinois counties of Kane and Kendall.
  • Essence Advantage Select®®️ (HMO)
  • Essence Advantage®️ Choice® (PPO)
  • Essence Advantage®️ Choice Plus® (PPO)
  • Essence Advantage®️ Premier Plus® (PPO)

Central Arkansas

The following plans are included in the Arkansas counties of Conway, Grant, Lonoke, Perry, Prairie and Pulaski:
  • Essence Advantage®️® (HMO)
  • Essence Advantage®️ Choice® (PPO)

Missouri

The following plans are included in the Missouri counties of Boone and Callaway:
  • Essence Advantage Select®®️ (HMO)
  • Essence Advantage®️ Choice® (PPO)

The following plan is available in the Missouri counties of Chariton, Maries, Miller, Morgan, Osage, Randolph, and Reynolds:

  • Essence Advantage® Prime (HMO)

Greater Louisville and Lexington Areas

The following plans are included in the Kentucky counties of Anderson, Bourbon, Bullitt, Carroll, Clark, Fayette, Harrison, Henry, Jefferson, Larue, Meade, Mercer, Nelson, Oldham, Owen, Robertson, Shelby, Spencer, Trimble, Washington and Woodford, and the Indiana counties of Clark, Crawford, Floyd, Harrison, Jefferson, Ripley, Scott, Switzerland and Washington:
  • Essence Advantage®️® (HMO)
  • Essence Advantage®️ Choice® (PPO)

Southwest Missouri and Northwest Arkansas

The following plans are included in the Missouri counties of Barry, Christian, Dallas, Greene, Lawrence, Polk, Stone, Taney and Webster, and the Arkansas counties of Benton, Carroll, Madison and Washington. HMO plan also includes the Missouri counties of Barton, Cedar, and Dade, and the Arkansas counties of Crawford, Franklin, Johnson, Logan, Newton, Scott, and Sebastian.
  • Essence Advantage®®️ (HMO)
  • Essence Advantage®️ Choice® (PPO)

Greater St. Louis Area

The following plans are included in St. Louis City, and the Missouri counties of Crawford, Franklin, Gasconade, Jefferson, Lincoln, Montgomery, St. Charles, St. Louis, Warren, and Washington, and the Illinois counties of Bond, Clinton, Jersey, Macoupin, Madison, Monroe, and St. Clair. HMO plans also include the Illinois counties of Calhoun, Montgomery, and Washington.

  • Essence Advantage® (HMO)
  • Essence Advantage Select® (HMO)
  • Essence Advantage Plus® (HMO)
  • Essence Advantage Choice® (PPO)
  • Essence Advantage Premier Plus® (PPO)

Greater Chicago Area

The following plans are included in the Illinois counties of Cook, DuPage and Will. HMO plan also includes the Illinois counties of Kane and Kendall.
  • Essence Advantage Select®®️ (HMO)
  • Essence Advantage®️ Choice® (PPO)
  • Essence Advantage®️ Choice Plus® (PPO)
  • Essence Advantage®️ Premier Plus® (PPO)

Central Arkansas

The following plans are included in the Arkansas counties of Conway, Grant, Lonoke, Perry, Prairie and Pulaski:
  • Essence Advantage®️® (HMO)
  • Essence Advantage®️ Choice® (PPO)

Missouri

The following plans are included in the Missouri counties of Boone and Callaway:
  • Essence Advantage Select®®️ (HMO)
  • Essence Advantage®️ Choice® (PPO)

The following plan is available in the Missouri counties of Chariton, Maries, Miller, Morgan, Osage, Randolph, and Reynolds:

  • Essence Advantage® Prime (HMO)

Greater Louisville and Lexington Areas

The following plans are included in the Kentucky counties of Anderson, Bourbon, Bullitt, Carroll, Clark, Fayette, Harrison, Henry, Jefferson, Larue, Meade, Mercer, Nelson, Oldham, Owen, Robertson, Shelby, Spencer, Trimble, Washington and Woodford, and the Indiana counties of Clark, Crawford, Floyd, Harrison, Jefferson, Ripley, Scott, Switzerland and Washington:
  • Essence Advantage®️® (HMO)
  • Essence Advantage®️ Choice® (PPO)

Southwest Missouri and Northwest Arkansas

The following plans are included in the Missouri counties of Barry, Christian, Dallas, Greene, Lawrence, Polk, Stone, Taney and Webster, and the Arkansas counties of Benton, Carroll, Madison and Washington. HMO plan also includes the Missouri counties of Barton, Cedar, and Dade, and the Arkansas counties of Crawford, Franklin, Johnson, Logan, Newton, Scott, and Sebastian.
  • Essence Advantage®®️ (HMO)
  • Essence Advantage®️ Choice® (PPO)

Our Annual Government Contract

Essence Healthcare’s contract is renewed annually, and the availability of coverage beyond the end of this year is anticipated but not guaranteed. By law, plan sponsors may choose not to renew their government contract, and the government may also refuse to renew the contract. If this happened, beneficiaries would need to join another plan offered in their area. Each year, we are also allowed to reduce our service area and/or no longer offer services in the areas where a beneficiary resides. If it happened, beneficiaries would need to join another plan offered in their area. Essence Healthcare includes HMO and PPO plans with Medicare contracts. Enrollment in Essence Healthcare depends on contract renewal. Members must have Medicare Parts A and B, and reside in our service area, to participate in our plan. Enrollment is limited to certain times of the year. You must continue to pay your Medicare Part B premium. Members must use plan providers for routine care and receive their prescription drug benefits from a pharmacy that participates with Essence Healthcare. An additional cost may be assessed for using out-of-network providers. Please consult the Summary of Benefits and the Evidence of Coverage for other important enrollment and membership information. Medicare beneficiaries may also enroll in Essence Healthcare through the CMS Medicare Online Enrollment Center located at Medicare.gov.

Rights and Responsibilities when Leaving or Changing Plans

“Disenrollment” means ending your membership in an Essence Healthcare plan. You may choose to leave our plan, or in certain situations, you may be required to leave. You may decide to leave for any reason, but Medicare limits when and how often you can change your coverage. You may be required to leave if, for example, you permanently move outside our service area or Essence leaves the Medicare program. We will never ask you to leave because of your health.

Your Essence coverage remains active until your disenrollment takes effect. Until then, continue receiving care through your plan as usual. Depending on your plan, you may have to pay the full cost of services received from providers outside the plan’s network. Exceptions may include: Emergency care, Urgently needed care, Out-of-area renal dialysis, or Care approved by Essence. If you are hospitalized on the date your membership ends, contact us to find out whether your hospital stay will continue to be covered.

If you want to leave our health plan: Before making a change, make sure it is allowed under Medicare’s enrollment rules. The steps you take will depend on whether you want to switch to Original Medicare or another Medicare plan.

You can generally change your Medicare coverage during: Annual Enrollment Period: October 15 through December 7 or the Medicare Advantage Open Enrollment Period: January 1 through March 31, if you are enrolled in a Medicare Advantage plan. During this time, you may switch to another Medicare Advantage plan or return to Original Medicare. You may also be able to add or drop Part D prescription drug coverage. You may also qualify to change plans at other times because of certain circumstances, known as a Special Enrollment Period.

Please review your Essence plan’s Evidence of Coverage for complete information about leaving the plan. You may also contact us if you have questions or need help understanding your options.


Want to learn more about your options?

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Request FREE Information

Download your FREE Medicare Advantage Information Kit.
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Make an Appointment

Get all of your questions answered in a meeting with a licensed Essence Healthcare advisor.
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Attend a Medicare seminar

Learn more about Essence plans at one of our FREE local or online Medicare seminars.
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Talk with a Licensed Advisor

Call to discuss your plan options with a licensed Essence Healthcare advisor.