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Customer Service

If you haven’t found an answer to your question(s) on this web site or in your Evidence of Coverage, please call our customer service department (telephone numbers listed at the bottom of this page) or fill out the form below for assistance.

Phone Number: *      

Essence Contact Information

13900 Riverport Dr
Maryland Heights, MO 63043

Toll Free: 1-866-597-9560 (TTY: 711)
Fax: 314-770-6096
Telephone lines are open 8 am to 8 pm, 7 days a week

Please note that our main customer service number presented above is the designated number for submitting oral requests for expedited appeals.

Customer Service Email:
Non-Member Email:

Multi-Language Insert

Please click here to view or download the Multi-Language insert.

Fax number and mailing address for written Customer Service, Claims, Appeals and Grievances requests:
PO Box 12488
St. Louis, MO 63132

You may receive a messaging service on weekends and holidays from February 15 through September 30. Please leave a message and your call will be returned the next business day.

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You are about to leave the Essence Healthcare 2015 plan site and visit our Provider Portal—a website especially for our providers and those interested in joining our provider network.

To continue to our Provider Portal, click on the link below. Otherwise, close this window to remain on the 2015 plan year site.

Visit the Provider Portal