Customer Service Email: email@example.com
Non-Member Email: firstname.lastname@example.org
Toll Free: 1-866-509-5398 (TTY: 711)*
Local: 314-209-2700 (TTY: 711)
13900 Riverport Drive
Maryland Heights, MO 63043
3300 S. National Avenue, Suite 100
Springfield, MO 65807
Telephone lines are open 8 a.m. to 8 p.m., seven days a week. You may reach a messaging service on weekends from April 1 to September 30 and holidays. Please leave a message, and your call will be returned the next business day.
View or download our Multi-Language Insert.
Mailing address and fax number for written customer service, appeals and grievances requests:
PO Box 5907
Troy, MI 48007
Fax: 1-888-480-2577 (customer service, claims and grievances requests)
Fax: 314-770-6024 (appeals)
*Please note that our main customer service number (above) is the designated number for submitting oral requests.
Interested in Learning More About an Essence Plan?
Talk With One Of Our
Call the number below to speak with one of our friendly and knowledgeable Medicare experts.
Essence Healthcare is an HMO plan with a Medicare contract. Enrollment in Essence Healthcare depends on contract renewal. All Essence plans include Part D drug coverage. To enroll, you must have both Medicare Parts A and B and reside in the Missouri counties of Boone, Jefferson, St. Charles, St. Louis or St. Louis City, or in the Illinois counties of Madison, Monroe or St. Clair.
You must continue to pay your Medicare Part B premium. Please note that enrollment is limited to specific times of the year. This information is not a complete description of benefits. Call 1-866-509-5398 (TTY: 711) for more information. Members must use plan providers except in emergency or urgent care situations. If a member obtains routine care from an out-of-network provider without prior approval from Essence, neither Medicare nor Essence will be responsible for the costs.
For accommodations of persons with special needs at meetings call 1-866-509-5398 (TTY: 711).
Medicare beneficiaries may also enroll in Essence Healthcare through the CMS Medicare Online Enrollment Center located at http://www.medicare.gov.
Essence Healthcare complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.
ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-866-597-9560 (TTY: 711).
UWAGA: Jeżeli mówisz po polsku, możesz skorzystać z bezpłatnej pomocy językowej. Dzwoń pod numer 1-866-597-9560 (TTY: 711).