Contact Us

Company Headquarters
Essence Healthcare
13900 Riverport Dr.
Maryland Heights, MO 63043

Springfield Office
3354 S. National, Suite F
Springfield, MO 65807

Toll Free: 1-866-597-9560 (TTY: 711)
Local: 314-209-2700
Fax: 314-770-6096

Telephone lines are open 8 a.m. to 8 p.m., seven days a week. You may receive a messaging service on weekends and holidays from February 15 to September 30. Please leave a message and your call will be returned the next business day.

Please note that our main customer service number presented above is the designated number for submitting oral requests for expedited appeals.

Customer Service Email:
Non-Member Email:

Multi-Language Insert: Please click here to view or download the Multi-Language insert.

Fax number and mailing address for written Customer Service, Claims, Appeals and Grievances requests:

PO Box 12488
St. Louis, MO 63132
Fax: 314-770-6096

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