Member Customer Service

Information for Essence Members

Member Customer Service

Members, if you haven't found the answers to your questions on this website or in the Evidence of Coverage, you can call us at the numbers listed at the bottom of this page or fill out the following form for assistance. Our Customer Service Representatives will be happy to answer any of your questions by e-mail or phone.

Customer Service Assistance Form

First Name:*
Last Name:*
Your Email Address:*
If you would like us to call you, enter your phone number as well.
Your Phone Number:
Which Essence Plan Are You Enrolled In?
Which Benefit Year Does Your Question Pertain To?
Questions:

Essence St. Louis Contact Information

12655 Olive Blvd., 4th Floor, St. Louis, MO 63141

Non-Member Email: sales@essencehealthcare.com

Local: 314-851-3600

TTY: 314-851-3601

Member Email: customerservice@essencehealthcare.com

Toll-free: 1-866-597-9560

Toll-free TTY:1-866-597-9561

Fax: 314-851-3610

Monday - Friday, 8 a.m. to 5 p.m. CT

Fax Toll-free: 888-480-2577

Mailing Address for Customer Service, Claims, Appeals & Grievances: PO Box 12488, St. Louis, MO 63132-0188

Mailing Address for Marketing/Sales: PO Box 12487, St. Louis, MO 63132-0187

Essence Healthcare Home

Information for Essence Members

Member Customer Service

Customer Service Assistance Form